With a monthly or yearly subscription the credits will reset every month, based on the date of commencement of the subscription.
How do I pay the subscription?
Payment is made via Paddle.
When does the (new) monthly or yearly subscription start?
When the payment has been made the (new) subscription has started.
What is the difference between a yearly and a monthly subscription?
with a yearly subscription you pay once a year the amount of 10 months combined instead of 12 months combined. With a monthly subscription you pay per month.
Can I upgrade during a subscription?
During a subscription you can upgrade to a higher subscription.
When logged in, go to ‘Account’ and click on ‘Upgrade’.
Can I downgrade during a subscription?
During a subscription you can’t downgrade to a lower subscription. Only at the end of the last month of the subscription you can downgrade to a lower subscription.
Can I freeze my subscription?
No, you can not freeze a subscription.
I don’t have enough credits.
You can upgrade the subscription. When logged in, go to ‘Account’ and click on ‘Upgrade’.
You can purchase extra credits. When logged in, go to ‘Account’ and click on ‘Add Credits’.
Where can I see when my credits will expire?
When logged in, go to ‘Account’. See at ‘Subscriptions’ on the page where it mentions ‘Credit Reset Date’. With a monthly or yearly subscription the credits will reset every month, based on the date of commencement of the subscription.
How many credits do I have left?
When logged in, go to ‘Account’. See at ‘Subscriptions’ on the page where it mentions ‘Available Credits’.